Marshall Kim is the Group Chief Officer of Generative AI & Digital Platforms at FWD Group, where he leads the team in driving Generative Artificial Intelligence (Gen AI) commercialisation at scale across our business as well as designing, and optimising our digital user interfaces, experiences and platforms.

Since joining FWD in 2019, Marshall has been instrumental in driving innovation across the company’s digital landscape. Prior to FWD, Marshall served as Chief Product Officer at eDirect Asia, an Insurtech startup later acquired by FWD. His extensive experience also includes leadership roles at eBay Australia and PayPal, where he was responsible for overseeing design, product, and development as part of their management team. With a deep passion for emerging technologies and digital customer experiences, Marshall is dedicated to evolving the landscape of user experiences combining emerging technologies, digital platforms, with human empathy.

Morning Session in Ballroom: AI Application In Insurance

Topic summary: Presentation on Applying Artificial Intelligence (AI) in Insurance Activities

Sales Quality Training: AI enhances sales teams by analyzing performance data and providing personalized feedback through machine learning algorithms that tailor training modules to individual performance metrics.

MDRT Coaching: For agents aiming for the Million Dollar Round Table (MDRT) title, AI serves as a valuable advisor, tracking progress toward MDRT goals and suggesting strategies to optimize productivity and client engagement.

Lead Management Coaching: AI optimizes lead management by prioritizing prospects based on conversion likelihood, helping agents focus on the most promising leads through analysis of past interactions and customer data.

Agent Recruitment Coaching: AI transforms the recruitment process by identifying the best candidates for agent positions, assessing their backgrounds, skills, and performance metrics to align with company goals.

Agent Leadership Coaching: AI supports agency leaders in team development by providing insights into performance metrics and team dynamics, helping identify training needs and areas for improvement.

Sales Training Coaching: AI-driven training platforms offer interactive learning experiences that simulate real sales situations, allowing agents to practice skills in a risk-free environment while receiving immediate feedback.

Virtual Assistants for Agents: AI-based virtual assistants manage administrative tasks for agents, allowing them to focus on client interactions by scheduling appointments, managing emails, and providing follow-up reminders.

This presentation highlights how AI can enhance various aspects of the insurance industry, from training and recruitment to client management and administrative efficiency

Session: Panel Discussion

Topic Summary: From Actuary To Business Leader

Session: Panel Discussion

Topic Summary: From Actuary To Business Leader

Keng Hong joins RGA recently as Head of Business Development, Southeast Asia Markets. He is an actuary with more than 20 years of experience in the life insurance and reinsurance industry. Throughout his career, he has worked with insurers and developed a deep understanding of the Southeast Asia and Greater China markets while focusing on business development, marketing, product management, actuarial and financial management.

Keng Hong graduated from Nanyang Technological University with a Bachelor in Business (Actuarial Science) and is a Fellow of the Institute of Actuaries of Australia (FIAA).

Morning Session in Ballroom: Turning Risks Into Opportunities

Session Summary: Life insurance transforms uncertainty into opportunities by providing financial security and peace of mind. How can we offer tailored product offering or remove barriers to attract customers to purchase life insurance.

Li Fang is currently the Head of Pricing for RGA, primarily covering the Thailand and Vietnam markets. She has approximately 13 years of experience in the life insurance industry in both pricing and valuation, across conventional and takaful markets. Over the past 5 years, she has focused on pricing in the life reinsurance market, gaining a deep understanding of the risks and opportunities in the Southeast Asian markets, including emerging market trends and developments in insurance products.

Li Fang graduated from Swansea University, UK, with a Bachelor of Science in Actuarial Studies and earned a Master of Science in Actuarial Management from Cass Business School, City University, UK. She qualified as a Fellow of the Institute and Faculty of Actuaries (IFoA) in 2017.

Session D1: Multi-Pay Critical Illness Product

Session Summary: Introduction of multi-pay CI product concept and key consideration during product development

Vu Vuong brings nearly two decades of experience in life insurance, gained through roles in both the UK and Vietnam. In his current position at FWD Vietnam, Vu manages a broad portfolio, including finance, product development, actuarial services, investment, corporate strategy, project management and corporate services. Known for his strategic insight and technical skill, he is dedicated to supporting financial and operational growth in a complex industry.
Vu began his career in the UK, where he developed a deep foundation in actuarial science, balancing analysis with practical decision-making. Since relocating to Vietnam, he has aimed to apply this experience towards creating thoughtful, customer-focused solutions within the local market. A qualified actuary and active member of the actuarial community, Vu is committed to advancing industry standards and contributing to meaningful improvements in insurance practices.

Session D3: Lying AIs And Could AI Go Awry? – Professionalism Session

Topic Summary: This session explores the implications of artificial intelligence (AI) in the actuarial profession, focusing on the ethical and professional standards actuaries must uphold when utilizing AI technologies. It addresses the potential risks of relying on AI systems that may produce misleading or inaccurate results, emphasizing the importance of transparency, accountability, and integrity in actuarial practice.

Participants will discuss scenarios where AI could misinterpret data or generate erroneous outputs, highlighting the need for actuaries to critically evaluate AI-generated insights and maintain a strong ethical framework. The session aims to reinforce the significance of human oversight in the decision-making process, ensuring that actuaries not only leverage AI effectively but also uphold the profession’s credibility and trustworthiness in an increasingly automated landscape.

Raymond is a Fellow of the Society of Actuaries (FSA) and has over 30 years of actuarial, financial and risk management experience in the life insurance, general insurance, and family takaful insurance, medical insurance and Insurtech startup. He is currently a member of SOA Greater Asia Committee for Malaysia.

Raymond was previously held Appointed Actuary, Chief Actuary and Chief Risk Officer roles in Malaysia and Vietnam and is currently heading Risk Management Practice in Actomate as well as holding Appointed Actuary roles for international global reinsurer in both Bahrain and Labuan and Insurtech startup company in Malaysia. Raymond was a Past President of the Actuarial Society of Malaysia.

Session A2: Comparison of Regulatory Frameworks for AI Usage in Insurance

Topic Summary:

The need for AI regulation is understood by the authorities in all four jurisdictions (The United States, The European Union, Canada, and China). Although commonalities exist among the areas, likely driven by the cross-border nature of the technologies involved, the differences in general, regulatory approach and principles by jurisdiction, have resulted in critical dissimilarities. Common themes include a focus on transparency, traceability, governance, risk management, testing and documentation, and accountability. Differences appear to be primarily the result of the varied regulatory philosophies (e.g., the federalist model of state-led regulation in the U.S. vs. the centralized model in China), legislative approach (industry-specific vs. cross-industry regulation), and regulatory approach (e.g., a focus on protection of rights vs. a focus on fostering technological innovation). This report aims to provide readers with an up-to-date overview of the regulatory landscape, but the information contained here is likely to change.

Dr. Khanh Bui is currently the Group Chief Financial and Actuarial Officer of Pacific Cross International and the Chief Executive Officer of Pacific Cross Thailand.

With over 17 years of experience in life, non-life and health insurance industry across Hungary, Vietnam, Hong Kong and Thailand, she has made significant contributions to actuarial science. Dr. Khanh Bui is a triple fellow of the Institute and Faculty of Actuaries, the Society of Actuaries of Thailand, and the Hungarian Actuarial Society. She also holds a PhD in Mathematics of Eötvös Loránd University, Hungary.
Session: Panel Discussion

Topic Summary: From Actuary To Business Leader

Mr. Luong Xuan Truong is the Appointed Actuary of BaoViet Life. He also serves as the head of Actuarial Committee under the Insurance Association of Vietnam and a member of ASEAN Actuarial Talent Development Working Committee. He has been working enthusiastically with Vietnam’s actuarial community and regulators to establish Vietnam Actuarial Society

Session D3: Lying AIs And Could AI Go Awry? – Professionalism Session

Topic Summary: This session explores the implications of artificial intelligence (AI) in the actuarial profession, focusing on the ethical and professional standards actuaries must uphold when utilizing AI technologies. It addresses the potential risks of relying on AI systems that may produce misleading or inaccurate results, emphasizing the importance of transparency, accountability, and integrity in actuarial practice.

Participants will discuss scenarios where AI could misinterpret data or generate erroneous outputs, highlighting the need for actuaries to critically evaluate AI-generated insights and maintain a strong ethical framework. The session aims to reinforce the significance of human oversight in the decision-making process, ensuring that actuaries not only leverage AI effectively but also uphold the profession’s credibility and trustworthiness in an increasingly automated landscape.

Mr. Tran Phung Gia Huy is the Appointed Actuary of FWD Vietnam. He is an insurance professional with more than 10 years of experience in the insurance industry, spanning North America, and Vietnam. Throughout his career, Huy has transitioned closer and closer to the customers, having started from Consulting with EY, then moved to reinsurance with MunichRe, and currently working for a direct insurer, FWD Vietnam. During his journey, he has gained extensive experience in actuarial valuation, risk management, financial analysis, model validation, and product development.

Huy is a qualified actuary and a fellow of the Society of Actuaries (USA). He graduated in 2011 with a Bachelor of Mathematics degree, majoring in Actuarial Science from the University of Waterloo, Canada

Session: Panel Discussion

Topic Summary: From Actuary To Business Leader

Joshua is a Client Manager at Swiss Re, responsible for driving growth and delivering life & health reinsurance solutions across emerging markets of Southeast Asia, particularly Vietnam and Indonesia. Prior to Swiss Re, Joshua worked at a market-leading direct insurer, where he successfully led the pricing of first-in-market product propositions and developed innovative distribution compensation schemes. Joshua is a Fellow of the Society of Actuaries and holds a bachelor’s degree in Actuarial Studies from The Australian National University.

Session A3: Product Trend & Innovation In Asia

Topic Summary: Swiss Re will discuss emerging product innovations in Asia’s insurance industry, focusing on flexible premium options and digital platforms that enhance policyholder account management. The discussion aims to provide insights into how these trends are shaping the future of the insurance market and their implications for insurers and policyholders.

Elysia is the Innovation Manager for SEA at Swiss Re Asia, with specialisation in product innovation and solutions across Southeast Asia, with a large focus on Vietnam. She has broad experience across the insurance and health industry. Elysia had previously served as a Consultant at Mercer Singapore, managing health insurance projects covering APAC as well as group medical businesses. She holds a double Bachelor of Accountancy and Bachelor in Actuarial Science from Nanyang Technological University in Singapore.

Session A3: Product Trend & Innovation In Asia

Topic Summary: Swiss Re will discuss emerging product innovations in Asia’s insurance industry, focusing on flexible premium options and digital platforms that enhance policyholder account management. The discussion aims to provide insights into how these trends are shaping the future of the insurance market and their implications for insurers and policyholders.

See Lek is responsible for monitoring emerging developments and quantifying their impacts on the business, ensuring well-informed assumptions in a rapidly evolving risk landscape. She is a qualified actuary with over a decade of professional experience and has a robust background in life and health pricing.

Session A1: Mortality And Morbidity In Tomorrow’s World

Topic Summary: We explore the evolving landscape of health and longevity in the face of rapid technological advancements and societal changes. This analysis delves into the key factors influencing future mortality and morbidity rates, including advancements in medical technology and shifts in global health trends. Understanding emerging health innovations equip actuaries with the tools to anticipate changes in tomorrow’s world.

Mr. Chong Wen is the Principal & Consulting Actuary based in Milliman’s Singapore office | Milliman’s Modelling Solutions Lead for South-East Asia (ex. Thailand)

Session D2: Looking Ahead: Pricing, Product Strategy & Performance Metrics Under IFRS17

Topic Summary: The session analyses the impacts of IFRS 17 on companies’ pricing and performance metrics, with a focus on life insurance. We will look at key considerations of pricing under an IFRS 17 basis, the implications of IFRS 17 to companies’ product strategy and new performance metrics to be monitored by companies under IFRS 17.

Mr. Farooque has nearly two decades of experience in life & health reinsurance underwriting, product development audit and training.

Session B3: Roles & Responsibilities Of UW & Claims In This Changing Landscape Of AI & SCOR’s Digital Solutions 

Topic Summary: The life insurance industry is rapidly evolving with the integration of Artificial Intelligence (AI). This transformation is reshaping the roles and responsibilities of underwriters and claims professionals.

SCOR has also developed a number of Digital Solutions to help empower insurer’s product and services for customers in the market.

Mr. Tru is a business development and client management within South East Asia and currently supporting our clients in Vietnam.

Session B3: Roles & Responsibilities Of UW & Claims In This Changing Landscape Of AI & SCOR’s Digital Solutions 

Topic Summary: The life insurance industry is rapidly evolving with the integration of Artificial Intelligence (AI). This transformation is reshaping the roles and responsibilities of underwriters and claims professionals.

SCOR has also developed a number of Digital Solutions to help empower insurer’s product and services for customers in the market.

Experience:

1. Pioneering Financial Impact Analysis for the transition to Insurance Capital Standard  (ICS) and IFRS 17 implementation in Taiwan.
2. Strategic Financial Impact Projections for post-transition periods under ICS and IFRS 17, shaping the future financial landscape for insurers in Taiwan.
3. Architect of Vietnam’s New Risk-Based Capital (RBC) System, leading the design and implementation of a solvency framework.
4. Asset and Liability Management Specialist, delivering comprehensive ALM assessments and solutions in Taiwan.
5. Lead Trainer for Asset and Liability Management, equipping the Cambodian National Social Security Fund with advanced ALM strategies.

Session C3: Preparing For Change: Implementing Risk-Based Capital & Enhanced Risk Management In Vietnam’s Insurance Sector

Topic Summary:

1. Critical Analysis of Vietnam’s Current Solvency System: Addressing its limitations, including inadequate risk identification and the necessity of an advanced framework like the new V-RBC system.
2. Core Elements of an Effective Solvency System: Exploration of risk types, methodologies, and global standards such as ICS and Solvency II.
3. Comprehensive Risk Management for Insurers: Delve into ORSA reports, ALM considerations, and best practices.

Insights from Taiwan’s ICS and IFRS 17 Journey: Key lessons on compliance, challenges, and transitional strategies for a smoother implementation.

1. DAC Actuarial Leader, guiding insurers through complex financial and regulatory transformations with extensive expertise in risk management and capital adequacy.
2. IFRS 17 and ICS, with a successful track record of implementation across various markets.
3. Solvency and RBC System, contributing to the development of robust regulatory frameworks that enhance the financial health of the insurance industry.
4. Asset Liability Management, providing strategic guidance on optimizing financial performance and risk management.

Session C3: Preparing For Change: Implementing Risk-Based Capital & Enhanced Risk Management In Vietnam’s Insurance Sector

Topic Summary:

1. Critical Analysis of Vietnam’s Current Solvency System: Addressing its limitations, including inadequate risk identification and the necessity of an advanced framework like the new V-RBC system.
2. Core Elements of an Effective Solvency System: Exploration of risk types, methodologies, and global standards such as ICS and Solvency II.
3. Comprehensive Risk Management for Insurers: Delve into ORSA reports, ALM considerations, and best practices.

Insights from Taiwan’s ICS and IFRS 17 Journey: Key lessons on compliance, challenges, and transitional strategies for a smoother implementation.

Cheng Weng Hou – Business Acquisition and Development Actuarial Consultant with 15 years of experience in the life insurance and reinsurance industry. He has collaborated with a wide range of insurance companies across South East Asia and South Asia, including Malaysia, Vietnam, Indonesia, Nepal, Pakistan, Bangladesh, Myanmar, and many others. His expertise spans actuarial pricing, product development, and risk assessment, with a focus on delivering innovative and tailored solutions to meet the diverse needs of clients in these markets.

Session B1: Lessons Learned In Asia

Topic Summary:

At Hannover Re, we have a significant global presence, and over the years, we’ve gained invaluable insights from our diverse operations around the world. In this session, we will delve into case studies that reflect pivotal lessons learned across various markets. These examples will offer actuaries practical insights and relevant takeaways, providing a broader perspective on the challenges and opportunities in the insurance industry.

Saw Yee Fung – Business Acquisition and Development Actuarial Consultant with 8 years of experience in the life insurance and reinsurance sectors. She is a dynamic actuarial consultant dedicated to crafting innovative solutions that align with her clients’ strategic goals. With expertise in actuarial pricing, product development, and digital solutions, along with experience across Southeast Asia countries particularly in Thailand, the Philippines, Vietnam, and Cambodia, she tailors offerings that optimize risk management to meet clients’ needs. She believes in driving impact through collaboration and building strong partnerships.

Session B1: Lessons Learned In Asia

Topic Summary:

At Hannover Re, we have a significant global presence, and over the years, we’ve gained invaluable insights from our diverse operations around the world. In this session, we will delve into case studies that reflect pivotal lessons learned across various markets. These examples will offer actuaries practical insights and relevant takeaways, providing a broader perspective on the challenges and opportunities in the insurance industry.

Eoin Collins – Business Acquisition and Development Actuarial Consultant is a Fellow of the Institute and Faculty of Actuaries (IFoA) UK and Chartered Enterprise Risk Actuary. His background is in life and health reinsurance in the United Kingdom and Ireland, before taking an exciting opportunity to work in the South and South East Asia market. Passionate about worldwide teamwork to tackle protection gaps in different markets. He believes there is a lot we can learn from each other!

Session B1: Lessons Learned In Asia

Topic Summary:

At Hannover Re, we have a significant global presence, and over the years, we’ve gained invaluable insights from our diverse operations around the world. In this session, we will delve into case studies that reflect pivotal lessons learned across various markets. These examples will offer actuaries practical insights and relevant takeaways, providing a broader perspective on the challenges and opportunities in the insurance industry.

Eva Odenkirchen works as a Senior Pricing Actuary at Gen Re since 2019 and holds a Master’s degree in Applied Mathematics with a focus on Actuarial Science. In addition to her membership of the German Actuarial Association (DAV), she has completed training as a Certified Actuarial Data Scientist, and is currently part of the Products & Analytics Team of Life/Health – Global Underwriting and R&D, with a special focus on Mortality and Long Term Care (LTC) requests. Her main responsibilities are statistical data analyses and scientific research as well as innovative product development support and giving presentations/seminars on Mortality and LTC topics. She also leads the German Gen Re Mortality Datapool.

Session B2: Topic AI & Data Analytics: Boosting Insurance Efficiency

Topic Summary:

This presentation explores innovative applications of AI and data analytics in the insurance industry, highlighting their role in enhancing efficiency and decision-making processes. By leveraging these advanced technologies, insurers can gain valuable insights, streamline operations, and ultimately provide better services to their customers.

Henry has nearly two decades’ leadership experience in financial services throughout the US and Asia. He began his career at UBS Financial Services, where following the financial crises of 2007-2008, Henry provided investment opinions to UBS HNW clients and advisors with an average AUM of USD 15 billion. Deploying his software engineering and investments background, Henry integrated and automated complex investment research processes, contributing to significant gains across verticals.

Following roles at UnderwriteMe, New York Life and Prudential Gibraltar, Henry will continue to drive strategic business objectives at Munich Re Automation Solutions Ltd, a pioneer in the insurance industry’s digital revolution. As VP of Business Development Asia, Henry will leverage his financial services and software development expertise to generate growth in the Asian life insurance market.

Henry is passionate about unlocking value through digital transformation and has recently overseen automated underwriting implementation for insurers in seven Asian markets. He looks forward to bringing Munich Re’s next generation insurance solutions to insurers looking to gain a competitive edge through automated and augmented underwriting.

Session C1: Impact Of Automated & Predictive UW, And The Vital Roles Of Actuaries

Topic Summary:

In today’s insurance landscape, providing a seamless, personalised, and digitally-enabled customer experience is paramount for meeting customer needs and ultimately sales.  In this session, we will explore the roles of automated and predictive underwriting in achieving operational efficiencies and driving profitability. We will also cover the challenges facing the industry and vital role of actuaries in predictive underwriting.

Mr. Nguyen Trieu Vinh is currently Deputy Chief Investment Officer of VCBF and is co-managing equity portfolios and mutual funds. Vinh joined VCBF in July 2008 as Investment Analyst in the Private Equity team. Vinh joined the Asset Management team at the start of 2014 and then became Head of Research and Assistant Portfolio Manager in October 2015. After pursuing his postgraduate education in Canada, he rejoined VCBF in late 2020. Before VCBF, Vinh was an auditor with PricewaterhouseCoopers Vietnam, where he covered clients in the food and beverage and insurance sectors.

Vinh holds Master of Business Administration degree from University of British Columbia and Bachelor of Arts degree from the University of Economics of Ho Chi Minh City. Mr. Vinh is a member of ACCA (UK) and a Chartered Financial Analyst (CFA) Charter holder.

Session C3: Vietnam Macro Recap And Outlook

Topic Summary: Vietnam economy in the first 9M of 2024 and Economic outlook and growth drivers.